Maintenance Service Technician
Meet Our Recruiter
About the Role
WHAT YOU GET TO DO
Demonstrate proven experience dealing with electro-mechanical faults and failures and understand the importance of providing preventative maintenance services as part of a resident service and support system
Provide 24 hr maintenance support to customers or according to customer schedule
In conjunction with the customer’s on-site maintenance department, provide efficient response to Customer, following a first-time right policy
Participate in site-related meetings as and when required.
Provide emergency breakdown and maintenance support
Create strong effective working relationships with customers and their operational agents to enable us to provide a first-class service
Achieve performance standards for output, speed of response and quality of repair and workmanship
Provide maintenance support on other issues, including installed system
Essential Skills and Functions:
Mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
Ability to work within an assigned timeframe to complete reactive repairs
Interaction with on-site management, keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
Hands-on ownership of issues to achieve a quick time resolution
Ability to interpret and work with electrical circuit diagrams
Appreciation of health & safety considerations as related to given tasks and ability to carry out risk assessments successfully
Mechanical aptitude, including the ability to read assembly drawings
Operation of hand tools and ability to assemble parts onto equipment
Ability to follow set up instructions, assembly drawings and check lists
Attention to detail and exceptional follow-up skills
Excellent customer service skills with both internal and external customers
Superior communication skills
Computer literate with basic Microsoft Office skills
Willingness to learn and adapt to changing role requirements
Appreciation of cultural diversity
Primary Responsibilities:
Maintain quality of service by ensuring good quality communication with both customers and colleagues.
Ensure that reports are well written and legible
Implement site quality procedures, safety procedures, and any statutory procedures
Hold regular meetings with the Maintenance Operations Manager to discuss activities and progress
Provide maintenance service support, including to the installed system
Ensure that all spares usage issues are logged accurately and timely with the customer and our spare parts team
Ensure that supplied tools and equipment are well cared for and are always in a presentable/usable condition
Be flexible and use skills and aptitudes to the best of your abilities
Ensure that all timesheets and documentation are correct and legible, reflect accurate job numbers, and are presented to your supervisor on a weekly basis for sign off
Willing to travel as and where required or requested
Train customer’s maintenance team
WHAT YOU HAVE
Minimum 6 years’ experience in a relevant industry or service
Valid driving license
Ability to communicate clearly verbally and in writing
Proven track record working independently and on customers sites
Working Conditions and Environment:
Overtime as required by work
Travel is required
Passport or ability to obtain passport
Professional etiquette is required at all times
Physical requirements may include sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading
WHAT YOU WILL GET
Industry competitive compensation
Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short- & Long-Term Disability and more!
401k with employer match and no vesting!
Paid Vacation & Holidays
Paid Parental Leave
Subsidized child-care
Tuition Reimbursement
Pet Insurance
Corporate Social Responsibility including recycling, sustainability, and volunteering
This is an excellent opportunity for a strong and aspiring technician who is looking to increase their experience and develop their career within a leading automation company.
Job Type: Full-time